FAQ

All order status updates will be sent to your email. If you don’t see them in your inbox, please check your JUNK or SPAM folder. Once item shipped, you will receive an email with Tracking ID. Please click on Tracking ID to track your item.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.

Payment methods include PayPal and Credit cards. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. PayPal can be used to purchase items by Credit Card (Visa, MasterCard). After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website. Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

Free shipping

We provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.

Shipping to over 200 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. (Your order will be automatically declined if your are outside our shipping zone)

Shipping time varies by location. These are our estimates:

United States (10-20 Business days)

Canada, Europe (10-20 Business days)

Australia, New Zealand (10-30 Business days)

Central & South America (15-30 Business days)

Asia (10-20 Business days)

* Max delivery time – 45 business days.

*This doesn’t include our 2–5-day processing time.

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

Please contact us and we will do our best to help you out.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages. Our store works with outer companies that help us provide the best service for you and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.

• Payment services use your credit card number, your name and surname to verify and process your payments for our products
• Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you
• Postal services use your first name, last name and physical address to arrange the product delivery for you
• Mass mailing services use your email address to send you emails (if you have subscribed for them)

If you keep browsing our webstore after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above. We are doing our best to guarantee the security of your personal details while keeping and using them. Thank you for your cooperation!

Welcome to AfraMedic these Terms and Conditions outline the rules and regulations for using our website and purchasing products from our e-commerce store. By accessing or using our site, you agree to comply with these terms.
We reserve the right to refuse service to anyone for any reason at any time.
We strive to display accurate product descriptions, colours, and images. However, we cannot guarantee that your device’s display will accurately reflect the product’s actual colours.
All products are subject to availability. Prices and availability may be updated without notice.
Prices displayed doesn’t include applicable taxes unless stated otherwise.
We accept the following payment methods: [Credit/Debit Cards, PayPal, etc.].
In the event of a pricing error, we reserve the right to cancel or refuse any orders placed for the incorrectly priced item.
Shipping charges and estimated delivery times displayed on the FAQ page.
We are not liable for delays due to customs or other unforeseen circumstances.
Orders are shipped to the address provided at the time of purchase. Please ensure all information is correct.
Returns and Refunds process displayed on the FAQ page.
Unauthorized use of our content is prohibited.
AfraMedic is not liable for any damages that may result from the use or inability to use the products, including incidental or consequential damages.
We value your privacy. For information on how we collect and use data, please refer to our Privacy Policy on FAQ page.
Changes to Terms- We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date.
By continuing to browse and use our site, you acknowledge that you have read, understood, and agreed to these terms.

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

full refund if you don’t receive your order;

full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);

full or partial refund if the item is not as described.

Full refunds are not available under the following circumstances:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)

Returns

We do not encourage return of the items. Returns should be made at your own expense.

Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

aframedic@gmail.com